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98pak Frequently Asked Questions

Everything you need to know about your 98pak account, deposits, withdrawals, cricket betting, bonuses, and more — answered clearly for Pakistani players.

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Jump straight to the section you need — or scroll through all questions below.

Account & Registration

Questions about creating your account, verifying your mobile number, updating personal details, and managing your profile settings on 98pak.

Deposits & Withdrawals

Everything about funding your PKR balance via JazzCash, Easypaisa, Raast, and bank transfer — and how to request withdrawals quickly.

Cricket & Sports Betting

How PSL betting works, market types available, live betting rules, cash-out options, and settlement timelines for cricket and other sports.

Bonuses & Promotions

Welcome bonus eligibility, wagering requirements, free bet terms, VIP point earning rules, and how promotions are credited to your account.

Casino & Games

Live casino table rules, slots return rates, game availability, minimum bets in PKR, and how winnings from casino games are settled.

Responsible Gaming

How to set deposit limits, use cooling-off periods, access self-exclusion, and manage your gaming time to keep things enjoyable and in control.

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Your Questions About 98pak — Answered

Whether you are signing up for the first time or you have been playing for a while, there are always a few things you want to be clear about before you deposit or place a bet. This FAQ page covers the questions we hear most often from Pakistani players — account setup, how deposits work with JazzCash and Easypaisa, what happens when you request a withdrawal, how PSL betting markets work, and what your bonus actually means in practice.

The answers here are written in plain English — no complicated terms, no fine print buried in footnotes. If something is not covered below, the 24/7 live chat support inside your account is the fastest way to get a direct answer. The team handles queries in English and can help with everything from a stuck withdrawal to a question about a specific betting market during a live PSL match.

All account balances and transactions on 98pak are in PKR. You never need to deal with currency conversions, and the payment methods are the same ones Pakistanis use daily — JazzCash, Easypaisa, Raast, standard bank transfers, debit cards, and mobile wallets. New players get a welcome bonus on their first deposit and are automatically enrolled in the VIP programme, where every wager earns points toward higher tiers with better rewards.

This FAQ was last reviewed for accuracy. For specific bonus terms and limits that change with each promotion, always check the active promotions section inside your 98pak account after logging in.

Account & Registration
7 questions

Click the Register button at the top of the page or visit the registration page directly. You will need a valid Pakistani mobile number, a username, and a password. Verify your mobile number with the OTP sent to your phone and your account is ready. The whole process takes under two minutes. You must be 18 or older to register.

Basic mobile verification is required at registration. Full identity verification — submitting a copy of your CNIC — is only required when you request a withdrawal above a certain threshold. You can deposit and play without it, but completing verification in advance avoids delays when you are ready to withdraw.

No. Each player is allowed one account only. Duplicate accounts are against the platform terms and can result in both accounts being permanently closed and any balances forfeited. If you have forgotten your login details, use the password reset option or contact live chat support to recover your existing account.

Mobile number changes require identity verification and must be processed through live chat support. You cannot change your registered number directly from the account settings panel. Contact support, provide your CNIC details, and the team will update it after verifying your identity. This protects your account from unauthorised changes.

On the login screen, tap "Forgot your password?" and enter your registered mobile number or email address. A verification code or reset link will be sent to you. Follow the steps to set a new password. If you no longer have access to the registered contact details, reach out to live chat support to verify your identity and recover the account manually.

Yes. Your data is stored securely using encryption. 98pak does not sell or share your personal information with third parties for marketing purposes. Details you provide during registration and verification are used only for account management and payment processing. See the Privacy Policy for full details.

You must be 18 years of age or older to register and use 98pak. This applies to all features including sports betting, live casino, slots, and bonus participation. If it is found that an account was created by someone under 18, the account will be closed and any funds returned. Adults only — please play responsibly.
Deposits & Withdrawals
6 questions

98pak supports JazzCash, Easypaisa, Raast, standard bank transfer, debit cards, and mobile wallets. All transactions are processed in PKR. There is no need for currency conversion at any point. The cashier section inside your account shows all currently available deposit options along with any minimum and maximum limits.

JazzCash and Easypaisa deposits are typically credited to your balance within a few minutes. Raast and bank transfer deposits may take slightly longer depending on your bank. If a deposit has not appeared within 30 minutes and your payment was confirmed by your bank or wallet, contact live chat support with your transaction reference number.

Go to the cashier section of your account and select Withdraw. Choose your preferred method — the same one you used to deposit is usually the quickest option. Enter the amount in PKR and confirm. Verified accounts typically see their withdrawal requests processed within one business day. Withdrawals above a certain threshold may require CNIC verification before processing.

98pak does not charge fees on standard deposits or withdrawals. However, your bank or mobile wallet provider may apply their own transaction charges depending on the service and your account type. Check with your JazzCash or Easypaisa account settings if you are unsure about any third-party charges on your end.

First, check that your account is fully verified — an unverified account is the most common reason for withdrawal delays. Log in and check the withdrawal status in your transaction history. If the status shows as pending for more than one business day, contact live chat support with your withdrawal reference number and they will investigate immediately.

For security and anti-fraud reasons, withdrawals are normally processed back to the same account or mobile wallet used for the deposit. If you need to withdraw to a different account — for example if your JazzCash number has changed — contact support, complete identity verification, and the team will assist with the alternative withdrawal route.
Cricket & Sports Betting
6 questions

98pak covers PSL, T20 internationals, ODI series, Test matches, and domestic tournaments involving Pakistan. Markets available include match winner, top run-scorer, top wicket-taker, total runs over/under, over-by-over runs, method of dismissal, and numerous in-play markets that update ball by ball during live matches.

Once a match goes live, the betting lobby switches to real-time in-play mode. Odds refresh after every delivery based on the current match situation. You can place bets on the next over total, current run rate outcomes, next wicket method, and more. In-play markets may be briefly suspended during wickets, reviews, or rain stoppages — this is normal and they reopen quickly.

Most match result bets are settled within a few minutes of the official result being confirmed. Specific markets like top scorer or player performance bets may take a little longer if official statistics need to be confirmed. Winnings are credited directly to your PKR balance and are available to withdraw or use for further bets immediately after settlement.

If a match is abandoned before enough overs have been bowled to produce an official result, pre-match bets are voided and stakes are returned to your balance. For matches that produce a D/L result, bets are settled based on the official outcome. In-play bets placed before the abandonment are typically voided and refunded. Specific rules are detailed in the Terms and Conditions.

Yes. Alongside cricket, the sportsbook covers major football leagues and international fixtures as well as popular esports titles. Market depth varies by sport — cricket naturally has the most comprehensive coverage given the Pakistani audience, but football and esports markets are updated regularly throughout the year.

Minimum bet amounts are displayed on each market in the betting slip before you confirm. Limits are set in PKR and are designed to accommodate players across all budget levels. Maximum stake limits per bet also apply and vary by market and event. Check the specific market in the betting lobby for the current limits on any given match.
Bonuses & Promotions
5 questions

The welcome bonus is credited automatically to your account after your first qualifying deposit. There is no promo code required unless a specific promotional campaign states otherwise. The bonus amount and any minimum deposit threshold are displayed in the promotions section of your account. Make sure you read the wagering requirements before withdrawing any bonus-related winnings.

Wagering requirements specify how many times you need to bet the bonus amount before the resulting winnings can be withdrawn. For example, a PKR 1,000 bonus with a 10x wagering requirement means you need to place at least PKR 10,000 in qualifying bets before requesting a withdrawal of bonus-related winnings. Your current wagering progress is visible inside the promotions section after you log in.

Yes, most bonuses have an expiry period — typically 7 to 30 days from the date they are credited, depending on the specific promotion. If the wagering requirement is not completed within the expiry window, the bonus and any associated winnings are forfeited. The expiry date for each active bonus is shown clearly in your account promotions tab.

Every PKR wagered on sports betting, live casino, or slots earns you VIP points. Points accumulate toward tier upgrades — Bronze, Silver, Gold, Platinum — with each tier unlocking better reload bonuses, faster withdrawals, dedicated account management, and exclusive event access. Your points balance and current tier are displayed in the VIP section after you log in. Visit the VIP page for full tier details.

Your actual cash deposit is always yours and can be withdrawn at any time regardless of wagering progress. However, withdrawing your deposit before completing the wagering requirement will result in the bonus being voided and any bonus winnings forfeited. Only the bonus portion — not your original deposit — is subject to wagering restrictions.
Casino & Games
4 questions

The live casino section features Baccarat, Roulette, Blackjack, Teen Patti, Dragon Tiger, and several game show style titles. Tables are hosted by real dealers streaming live and are available around the clock. All bets are placed and settled in PKR. Minimum bet limits are clearly shown on each table before you join. Visit the Casino page for the full game list.

Slot games use certified Random Number Generators (RNG) to determine outcomes. Live casino games are conducted by human dealers in real time, which by nature removes any concerns about automated manipulation. The return-to-player (RTP) percentage for individual slots is displayed in the game information panel before you start playing.

Yes. All casino games — including live dealer tables and slots — are fully playable on Android and iOS phones through the browser or the dedicated 98pak app. The app version is optimised for Pakistani mobile networks and provides smoother streaming for live casino on 4G connections. Download it from the Download page.

If your connection drops after a bet has been accepted by the table, the round continues and any winnings are credited automatically once you reconnect. The result is determined by the dealer's actions — not your connection status. Bets that were not yet confirmed at the time of disconnection are not placed and no stakes are deducted.
App & Platform
4 questions

Visit the Download page and follow the instructions for your device. The Android APK is available as a direct download — you will need to allow installation from unknown sources in your phone settings, which is standard for any app not listed on the Google Play Store. iOS users can access the platform through the Safari browser for a near-app experience.

The 98pak app is built with Pakistani network conditions in mind. Sports betting and account management work well on standard 3G connections. Live casino streaming performs best on 4G or Wi-Fi. If you are on a slow connection, the platform will load a lighter version of the interface automatically to keep things functional.

Yes. The Android app supports push notifications for live match alerts, odds movements, bet settlement confirmations, and promotional offers. You can customise which notifications you receive from within the app settings after logging in. Browser notifications are also available on mobile and desktop if you are using the web version.

The platform operates in English, which is the standard language used across Pakistan's digital finance and gaming sector. The interface is designed to be straightforward for Pakistani users familiar with apps like JazzCash and Easypaisa. Customer support staff are available in English and can assist clearly with any questions you might have.
Responsible Gaming
4 questions

Log in and go to Account Settings, then select Responsible Gaming. You can set daily, weekly, or monthly deposit limits in PKR. Once a limit is set it takes effect immediately. Increasing a limit requires a cooling-off period before it activates — this is by design to prevent impulsive decisions. Reducing a limit takes effect straight away.

Self-exclusion lets you block access to your 98pak account for a chosen period — from a few weeks up to a permanent closure. During self-exclusion you cannot log in, deposit, or place bets. To activate it, go to Account Settings and select Self-Exclusion, or contact live chat support. Self-exclusion requests are processed promptly and are not reversible during the chosen period.

Yes. The cooling-off tool lets you pause your account for a short period — typically 24 hours, 7 days, or 30 days — without permanently closing it. During the cooling-off period your account is inaccessible for deposits and betting. Your balance is safe and available when the period ends. This is a good option if you feel you need a short break to reassess your gaming habits.

Visit the Responsible Gaming page for a full overview of the tools available — deposit limits, session time reminders, cooling-off, and self-exclusion. The page also includes practical guidance on recognising when gaming is becoming a problem and how to seek help. Gaming is for adults 18 and above and should always be kept within your personal budget and time limits.

Still Have a Question?

If your question is not covered here, the fastest way to get a direct answer is through the live chat support inside your account. The support team is available around the clock and handles queries in English. For account-specific issues — transaction disputes, identity verification, or account access — have your registered mobile number handy when you contact support so the team can pull up your account straight away.

For general platform information, the Platform page covers how 98pak works end to end, and the Betting page goes into detail on sports markets, odds formats, and how in-play betting works during PSL and international cricket fixtures. New players should also read through the Terms and Conditions before depositing — particularly the sections on bonus wagering and withdrawal rules — so there are no surprises down the line.

98pak is committed to keeping gaming safe and enjoyable. If at any point you feel gaming is affecting your finances, relationships, or wellbeing, use the self-exclusion or cooling-off tools in your account settings. Adults 18+ only. Please play within your budget.

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Adults 18+ only. Terms and Conditions apply. Please play responsibly.