Privacy Policy – How 98pak Protects Your Data

1About This Policy

98pak takes the privacy of its players seriously. This document explains in plain terms what personal data we hold, why we hold it, and what we do — and do not do — with it. We want every Pakistani player using the platform to feel comfortable about their data and confident that it is being handled responsibly.

This policy covers data collected when you register an account, make a deposit or withdrawal, place a bet, play a casino game, contact support, browse the site, or use the 98pak app. It does not cover third-party websites that may be linked from our pages — those sites have their own privacy policies and are outside our control.

We review and update this policy periodically. The "Last Updated" date at the top of this page reflects when the most recent change was made. Continuing to use 98pak after an update means you accept the revised policy. If a change is significant, we will make a reasonable effort to notify you through your registered contact details.

2Data We Collect

We collect personal data through different interactions with the platform. The categories below cover everything we may hold about you:

Registration & Account Data

When you create a 98pak account, we collect your full name, date of birth, username, password (stored in hashed form — never plain text), and a valid contact method such as a mobile number or email address. This information is required to open and identify your account.

Identity Verification Data

If your account is selected for verification — which may happen before a large withdrawal or as part of a routine compliance check — we may request a copy of a government-issued identity document and a selfie or proof of address. These documents are used only for verification purposes and are stored securely with access restricted to authorised personnel.

Financial & Payment Data

When you make a deposit or request a withdrawal, we record the transaction amount, date, payment method type (e.g. JazzCash, Easypaisa, Raast, bank transfer, card), and the last few digits or identifier associated with your payment method. We do not store complete card numbers or full mobile wallet credentials.

Usage & Activity Data

We log your activity on the platform including games played, bets placed, betting markets accessed, session durations, login times, and pages visited. This data is used to operate your account, detect unusual activity, and personalise your experience.

Device & Technical Data

We automatically collect your IP address, device type, operating system, browser version, and app version when you access 98pak. This technical data helps us ensure the platform works correctly on your device and assists in security monitoring.

Communications Data

If you contact our support team via live chat, email, or any other channel, we retain a record of that communication including the content of messages and any attachments you send. This is used to resolve your query and to maintain a history of interactions for quality purposes.

3How We Use Your Data

The table below summarises the main purposes for which we use your personal data and the type of data involved in each case.

We do not use your data to make fully automated decisions that have significant legal or financial effects on you without a human review process being available. If you believe an automated process has treated your account unfairly, contact support to request a manual review.

4Legal Basis for Processing

We process your personal data on one of the following grounds depending on the specific purpose:

• Contract performance: Processing your account registration, deposits, withdrawals, bets, and game play is necessary to deliver the service you signed up for. Without this processing, we cannot operate your account.
• Legitimate interests: Fraud prevention, platform security, responsible gaming monitoring, and improving the service are activities we carry out based on our legitimate business interests, balanced against your right to privacy.
• Legal obligation: Certain data processing — particularly identity verification and transaction record-keeping — may be required to comply with applicable laws and regulations. We process data for these purposes regardless of whether you have consented to other uses.
• Consent: Marketing communications including promotional emails, SMS, and push notifications are sent only where you have provided explicit consent. You can withdraw this consent at any time through your account settings or by contacting support.

5Sharing Your Data

98pak does not sell your personal information. We share data only in the following limited circumstances:

• Payment processors: When you make a deposit or withdrawal, your transaction details are shared with the relevant payment provider (such as JazzCash, Easypaisa, or your bank) to the extent required to complete the transaction.
• Game providers: Casino and game lobby titles are supplied by third-party providers. When you play a game, the provider may receive a session identifier and gameplay data necessary to run the game and calculate results. Providers do not receive your full personal profile.
• Technology service providers: We use third-party services for hosting, analytics, fraud detection, and customer support tooling. These providers process data only on our instructions and are bound by data processing agreements that restrict how they may use your information.
• Legal and compliance requirements: We may disclose personal data if required to do so by a valid legal process, court order, or applicable law, or where we reasonably believe disclosure is necessary to protect the safety of any individual or to prevent fraud or illegal activity.
• Business transfers: In the unlikely event that 98pak undergoes a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you through your registered contact details if this occurs and your data becomes subject to a different privacy policy.

6Cookies & Tracking Technologies

98pak uses cookies and similar tracking technologies on the website and in the app. Cookies are small data files stored on your device that help us recognise you between sessions, maintain your login state, and understand how the platform is being used.

We use the following categories of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without stopping use of the platform.
• Functional cookies: Remember your preferences such as language settings, your last visited game category, and notification preferences. Disabling these may reduce your experience on the platform.
• Analytics cookies: Help us understand how players navigate the platform — which pages are visited most, where users drop off during registration, and how long sessions typically last. This data is aggregated and does not identify you personally.
• Marketing cookies: Used only with your consent to track whether you arrived at 98pak via a promotional link and to measure the effectiveness of our own campaigns. We do not use third-party advertising cookies to track you across other websites.

You can manage your cookie preferences through your browser settings. Note that blocking essential cookies will prevent you from logging in or using core features of the platform. For the 98pak app, similar local storage mechanisms are used and can be managed through your device's app settings.

7Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required by our operational and legal obligations. The general retention periods we apply are as follows:

• Active account data: Retained for the lifetime of your account plus a minimum of five years after closure to satisfy record-keeping obligations.
• Transaction records: Financial transaction data including deposits, withdrawals, and betting history is retained for a minimum of five years from the date of each transaction.
• Identity verification documents: Retained for the period required by applicable compliance frameworks and deleted securely once no longer needed.
• Support communications: Retained for three years from the date of the last interaction, after which they are deleted or anonymised.
• Marketing consent records: Retained for as long as you have an active account or until you withdraw consent, whichever comes first. A record of your consent withdrawal is kept as evidence of compliance.

When data is no longer required, it is deleted or anonymised in a secure manner so that it cannot be linked back to you. Anonymised, aggregated data may be retained indefinitely for analytical and reporting purposes.

8Data Security

Protecting your personal data from unauthorised access, disclosure, or loss is a core responsibility we take seriously. The security measures in place at 98pak include:

• TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data fields at rest within our database infrastructure.
• Password hashing using industry-standard algorithms — your actual password is never stored.
• Role-based access controls so that staff can only access the data necessary for their specific function.
• Regular security reviews and monitoring of system logs for unusual activity.
• Two-factor authentication available on player accounts to add an extra layer of protection to your login.

You also have a role in keeping your account secure. Do not share your password with anyone, do not use the same password across multiple sites, and log out of your account when using a shared or public device. 98pak support will never ask for your full password in any communication.

9Your Rights

You have a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights and will respond to valid requests within a reasonable timeframe.

To exercise any of these rights, contact the 98pak support team with your registered username and a description of your request. We may need to verify your identity before processing the request. There is no charge for making a request, and we aim to respond within 30 days. Complex requests may take longer, in which case we will keep you informed of progress.

10Children's Privacy

98pak is an adult entertainment platform. We do not knowingly collect personal data from individuals under the age of 18. Our registration process requires users to confirm their date of birth, and we may request age verification documents at any point during the account lifecycle.

If we become aware that an account has been registered by or on behalf of a minor, we will immediately suspend the account, reverse any transactions where possible, and securely delete the associated personal data. Parents or guardians who believe a minor has registered an account using their details should contact support immediately.

We encourage parents and guardians to use parental control software if shared devices are used in the household, to prevent minors from accessing gambling or betting platforms.

11Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable requirements. When we make a material change — meaning a change that meaningfully affects how your data is used — we will notify you via your registered email address or through a prominent notice on the platform before the change takes effect.

Minor clarifications or corrections that do not change the substance of how we process your data may be made without individual notification. The "Last Updated" date at the top of this page always reflects when the current version was published.

Your continued use of the 98pak platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the new terms. If you have concerns about any change, you are welcome to contact support or request account closure before the changes take effect.

12Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or want to raise a concern about how your information has been handled, please reach out to the 98pak support team. Live chat is available around the clock directly from the platform and is the fastest way to get a response.

You can also reach us by email — our contact address is shown in the footer of every page on this site. Please include your registered username and a clear description of your privacy query so we can route it to the right team promptly.

For questions specifically about account security, suspected unauthorised access, or data breach concerns, please contact support immediately rather than waiting for a scheduled response, as these matters are treated as high priority.

For responsible gaming related queries — including setting deposit limits or activating self-exclusion — please visit our dedicated Responsible Gaming page. For general platform questions, the FAQ page covers the most common topics in detail.